This article will inform you how to complain about your Halls of Residence if you have a problem.

How you complain will depend on whether your halls are owned by us or an external company. If your halls of residence are not owned by the University, you should report any problems to hall reception staff first and follow their complaints procedure.

If your halls are owned by the University, you can make a complaint about your halls by following these steps:

  1. Contact your Hall reception and explain the problem. Halls staff will normally be able to resolve most issues.
  2. If this has not resolved the matter to your satisfaction, please put your complaint in writing to the Accommodation Services Manager with full details and explain why you are not satisfied.
  3. If you are dissatisfied with the outcome of these informal stages of the process, you can make a formal complaint under the Student Complaints Procedure. Please submit your complaint using the online form or by email to complaintsadvice@port.ac.uk. The Complaints Officer will decide whether you have a valid formal complaint and if so, will appoint an investigating officer (usually the Head of Residential Services) to investigate the complaint.