Staff File Storage

 Restore deleted files from N and K Drives

You can restore files that have been accidentally deleted or saved over by following these instructions. 

Step 1

Double click on This PC, and navigate to where the missing/changed file was located.

Step 2

Right click on the white area in the folder and click Properties.

Step 3

Click the Previous Versions tab, here you will see a list of folders. These folders are the same folder captured at different periods in time.

Step 4

Select a time just before the file was deleted/changed and then click Open. This will open a previous version of the folder from the date and time specified.

Step 5

Find the file you have deleted or changed and simply drag it into the current version of the folder. You may also copy and paste the file if this is easier. 

1. Copy the selected file from the context menu of the missing file

2. Paste selected from the context menu of the destination folder

3. The missing file will be restored to the N drive

You can view your quota from a University PC by double-clicking This PC on the desktop, then right-clicking your N drive from the list of network drives, then select Properties.

The General tab will show you the amount of space you are currently using and the amount of space you have left.

You can view your quota from a University Mac by selecting your N drive (home directory) from the sidebar and choose 'i'. After a few moments, the size of your N drive is shown in the information window.

Please note that the Macs do not give a warning message if the capacity of N drive is reached. You will receive an email stating that you should clean your N drive before that.

1. Find your N drive location using Find my N Drive tool. Copy the full path under the N DRIVE (WINDOWS) e.g. \\SU2.uni.ds.port.ac.uk\UP\up874069 to the clipboard.

2. Open Windows Explorer and select This PC in the navigator pane on the left.

3. Select Map network drive from the top menu bar.

4. Enter the following information then select Finish:

• Drive: N: (if available - otherwise select an available drive letter of your choice)
• Folder: your N drive location found earlier.
• Tick Reconnect at logon.
• Tick Connect using different credentials.

5. You will be prompted to enter your University username and password. You must prefix your University username with uni\ e.g uni\up123456. Tick Remember my credentials if you wish to remember your credentials and select OK

6. Your N drive will open in an Explorer Window. You can find your mapped network drive under Network locations in Windows Explorer.

1. From the Finder menu, choose Go then Connect to Server...

2. Find your N drive location using the Find my N Drive tool. Copy the full path under the N DRIVE (MAC) heading, e.g. smb://SU1.uni.ds.port.ac.uk/U4/BloggsJ to the clipboard.

3. Paste the N: drive path into the input box. You can use the button to add the path to your favourite servers. Then click Connect

4. You may be presented with a connection warning, click Connect

5. Enter your University username and password when prompted, if you would like to remember the login details, select the Remember this password in my keychain

6. Your N: drive will appear in a Finder window once connected

1. Connect to the VPN.

2. Visit the Find my N drive tool and look up your account. Copy the server path under N DRIVE > LINUX e.g. //su1.uni.ds.port.ac.uk/uh/up123456

3. Open a terminal (ensure you are a superuser e.g. root, or use the sudo prefix).

4. Create a mount point, substituting $username with your computer account username:
mkdir /mnt/$username
e.g.
mkdir /mnt/up123456

5. Mount the N drive to the mount point you just created. Ensure you use lowercase, replace $username with your username and $server with the server path found earlier.
mount -t cifs $server -o username=$username,rw,sec=ntlmssp,vers=3.0 /mnt/$username
e.g.
mount -t cifs //su1.uni.ds.port.ac.uk/uh/up123456 -o username=up668466,rw,sec=ntlmssp,vers=3.0 /mnt/up668466

6. Enter your computer account password when prompted.

7. Your N drive will now be connected. If you prefer to browse your N drive from the GUI navigate to the mnt folder.

Disconnect from N drive

umount /mnt/$username
e.g.
umount /mnt/up123456

1. To map the K drive, open Windows Explorer.

2. Select This PC in the navigator pane on the left.

3. Select Map network drive from the top menu bar.

4. Enter the following information then select Finish:

• Drive: K: (if available - otherwise select an available drive letter of your choice)
• Folder: \\sp1\public.
• Tick Reconnect at logon.
• Tick Connect using different credentials.

5. You will be prompted to enter your University username and password. You must prefix your University username with uni\ e.g uni\up874068. Tick Remember my credentials if you wish to remember your credentials and select OK

6. Your N drive opens in an Explorer Window. You can find your mapped network drive under Network locations in Windows Explorer.

1. From the Finder menu, choose Go then Connect to Server...

2. Enter the path smb://sp1.uni.ds.port.ac.uk/Public

3. You can use the plus button to add the path to your favourite servers. Then click Connect

4. You may be presented with a connection warning, click Connect

5. Enter your University username and password when prompted, if you would like to remember the login details, select the Remember this password in my keychain

6. The K: drive will appear in a Finder window once connected

Search domains on MacOS

There should be no need to configure search domains but if you are experiencing an issue connecting to your drives on a Mac, you can check the search domains have been detected and add them manually if not.

Manually add search domains

Step 1

Choose System Preferences from the Apple menu, then choose Network.

Step 2

Choose the connection you use to access your N: or K: drive (normally Automatic), if the Search Domains is populated with uni.ds.port.ac.uk you do not need to do anything further.

Step 3

If the Search Domains is empty, click the Advanced button then choose the DNS tab.

Step 4

Enter the search domain uni.ds.port.ac.uk in the panel on the right-hand side using the button, then click OK to save the settings – you may be prompted to enter your admin password.

Step 5

Once you have returned to the Network pane, the Search Domain should now be populated. Press Apply and close System Preferences.