Contact IT support

Hornbill support request form

You can also contact IT Support by submitting a request through the Hornbill support request form.

The form is available 24/7, so you can raise a request at any time. Requests are reviewed and picked up during core support hours.

Use this option if you need to report an IT issue, ask for help with a University IT service, or submit a request that needs to be logged and reviewed by the appropriate support team.

Contact service desk form

Service status

You can check the current status of key University systems on the Service Status page.

This page shows whether services are currently operating as expected, including critical student services such as the University website, MyPort and Moodle. You can also view recent service history for each system, including any reported issues from the last 90 days.

This is useful if you are having trouble accessing a service and want to check whether there is a known issue before contacting IT Support.

Check UoP service status

Student IT Help Advisers

Student IT Help Advisers are available in the Library to support students with common University IT queries. They can help with things like Wi-Fi, University accounts, email, printing, shared computers and general IT guidance.

They are a good first point of contact if you need in-person help or are not sure where to start. If they cannot resolve your issue at the desk, they will explain what happens next and help direct your query to the right support team. You can find more information from the Student IT Help Advisers page.

Student IT Help Advisers