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Getting the right IT help should be simple. This page brings together every support option available to you, from self-service guidance and service updates to face-to-face help, live chat, phone support and online requests. Each route explains what it is best used for, helping you quickly choose the most appropriate support for your issue.
Service Desk opening hours
The Service Desk phone line and live chat are available during the following times:
Monday to Thursday: 8am–5pm
Friday: 8am–4pm
You can raise an IT request through IT Self-Service at any time. Requests submitted outside opening hours will be reviewed when the Service Desk reopens.
The 24/7 virtual assistant is also available at any time for common questions and links to helpful guidance.
Find the best place to start
Select the option that best matches the help you need.
Check Service Status
Check the live status of University IT services to see if there are any known incidents, outages or planned maintenance that could be affecting you before getting in touch for support.
IT support guidance pages
Start here for step-by-step help with common University IT tasks, including accounts, passwords, Wi-Fi, printing, software and using your devices across campus.
Student IT Help Advisers
Visit the Student IT Help Advisers in the Library for hands-on and face-to-face support with mobile devices, Wi-Fi, printing, University accounts and computers.
Raise an IT request
Use IT Self-Service for non-urgent problems, standard forms and requests that need to be logged or passed to a specialist IT team.
Chat with us
Choose live chat for questions, instructions and remote support during Service Desk hours, or use the 24/7 virtual assistant for practical guidance when needed.
Call the Service Desk
Call the Service Desk on 023 9284 7777 for urgent or complex issues, especially when the problem is easier to explain by phone or needs prompt IT investigation.
Enable University alerts
Turn on notifications for critical updates like closures, safety alerts, and urgent service disruptions.