The Student IT Help Adviser service sits at the heart of your digital experience, offering a welcoming and supportive space where you can confidently build the skills you need to succeed. Whether you’re new to university systems or simply need guidance, we’re your first point of contact for friendly, approachable support. From accessing essential systems to submitting coursework or exploring new technologies, our team is here to guide you every step of the way.
 
Our advisers combine technical expertise with clear communication and a personable approach to create a community-focused service. By building your digital confidence, we help you fully engage with your studies, access the resources you need, and feel part of a connected digital learning environment.

 

Opening hours

Student IT Help Advisers follow the IT Help Desk opening hours shown on the Library opening hours page.

Please check the IT Help Desk section before visiting, as these hours can change and may be different from the main Library building opening hours.

 

Where to find them

You can find the Student IT Help Adviser service at the IT Help desk in the main ground floor open access area of the Library.

When you arrive at the Library:

  1. Come in through the main front doors.
  2. Go through the entry gates.
  3. Walk straight ahead through the main internal doors.
  4. Once you are through the doors, turn slightly left into the open access computer area.
  5. Look for the desk marked with IT Help signage.
The IT Help desk in the main ground floor open access area of the Library

What they can help with

Our Student IT Help Advisers can provide support and guidance with:

  • Connecting to the University wireless network
  • Using your University computer account
  • Accessing and using University email
  • Printing with PaperCut
  • Using open access computers and shared teaching spaces
  • Basic virus removal guidance
  • General University IT services
  • Advice on local discounted repairs for damaged hardware or corrupted operating systems

 

What happens if they can't resolve the issue?

Student IT Help Advisers are here as a first point of contact for those who need help with University IT.

We can provide guidance and support with many common issues, but may not be able to resolve every problem at the desk. If your query needs specialist support, our advisers will explain what happens next and help make sure your issue is directed to the IT Service Desk or the most appropriate support team.

 

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