When you book any form of support with the Student Wellbeing Service you agree to our terms and conditions, including confidentiality and data protection.

  • We ask for your student ID because you have to be a current student of the University of Portsmouth to use the Student Wellbeing Service.
  • We need your email address and phone number to communicate with you.
  • We ask for other information, such as contact details for your doctor, to ensure we offer an accessible, tailored and safe service.
  • We ask you to complete regular standard questionnaires about how you are feeling, and use anonymous data to evaluate and report on our effectiveness.
  • We store your details and records in a secure electronic system.
  • We ask you to give us notice when you can't attend and we keep a record of missed sessions.
  • We keep everything confidential except when there is a serious risk or under certain legal circumstances.


Maintaining confidentiality is a top priority so you can feel free to explore things fully. What you say is not disclosed to anyone outside the Student Wellbeing Service without your permission and no one will know that you have contacted us unless you decide to tell them. Your Student Wellbeing Service contact will not be recorded on any academic or medical records.

Exceptions to this confidentiality can be made if we believe that you or others are at risk of serious harm; even then, if possible, the situation will be fully discussed with you. You need to know that it is possible for a court to request to see your records and there are legal requirements on us to disclose if you are involved in terrorism or money laundering, or if we are aware that a child is at risk of abuse.

Data Protection

Your records are retained on a secure digital management system that is only accessed by the Student Wellbeing Service staff. This is kept for six years and deleted. You have the right to access these records.

Contact information
  • Student Wellbeing Service
  • Floor 2, Nuffield Centre, St Michael's Road, Portsmouth, PO1 2ED
  • wellbeing-admin@port.ac.uk
  • +44 (0)23 9284 3466

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