Accidents and emergencies

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Accident and emergency information

What to do if you're involved in an accident, a near miss or experience an injury or incident

Sometimes accidents, near misses or injuries or incidents might happen while at university, here's what you need to do.

Dealing with an accident

First aid assistance

There are first-aiders in all university buildings. Look out for the green first aid signs. These list all the staff in the building that are qualified to give first aid treatment, and their extension numbers.

If you see a hazard or risk

Report it to a member of staff or campus security on extension 3333 or +44 (0)23 9284 3333.

Getting help from the NHS

If you aren't sure which urgent care service you need, this advice from the NHS may help:

NHS Urgent Care advice

Calling an ambulance

If you or someone else has a serious or life-threatening injury or condition, call the Security Lodge for an ambulance on extension 3333 or +44 (0)23 9284 3333.

You'll be asked:

  • The location, including the area or room in the building
  • The phone number you are calling from
  • What's happened?

At this point the Security Lodge will call an ambulance. They will also dispatch caretakers and security to assist and arrange access for the ambulance crew, and call you back to confirm that the ambulance is on its way.

You'll also be asked:

  • Is there a first-aider in attendance?
  • What's the patient’s age, gender and does he or she have relevant medical conditions?
  • Is the patient conscious and breathing, and is there any serious bleeding or chest pain?
  • Where is the injury and how did it happen? 

Hospitals in Portsmouth

Coronavirus update

The NHS has changed how you can access urgent health care at the Accident and Emergency department at Queen Alexandra Hospital, to manage social distancing.

If you need urgent care but are not experiencing a life-threatening emergency, you must call 111 first to book an appointment. 

If you have a sudden life-threatening emergency such as a car crash or major accident in the home, you can turn up at A&E as usual.

If you need urgent medical treatment, the local hospital in Portsmouth is Queen Alexandra Hospital in the north of the city. There is an Accident and Emergency department at Queen Alexandra Hospital. You can also visit St Mary’s NHS Treatment Centre, where you don't need to book an appointment.

If you're based on the Isle of Wight, St Mary's Hospital is based close to Newport, and if you choose to pay for private healthcare, Spire Portsmouth Hospital is a private hospital in Havant. 

You should seek urgent medical treatment if the emergency you have is life-threatening. This could include loss of consciousness, fits, chest pains, breathing difficulties, severe bleeding you can't stop, severe allergic reactions, serious burns, stroke or a major accident such as a car accident. 

If you’ve been in an accident or need a doctor but your injury isn’t life threatening, contact the on-campus first-aiders, your doctor (GP) or call 111 if your doctor's office is closed. 111 is a free service that allows you to speak to NHS staff.

How to report an incident

Please contact Campus Security if you're the victim of, or witness, a crime or security incident on campus.

Reports of all incidents of crime or suspect persons in buildings to the Security Control Room as soon as possible. The Control Room Operator will want to know:

  • Location of incident
  • Brief description of incident
  • Description of offender
  • Time of incident
  • Names of persons involved

Security staff will take down a report of crime, but it's also important that the incident is reported to the police. This is necessary for insurance purposes.

Crime reporting essentials:

Reporting sexual violence

For specialist and confidential medical support and advice after a sexual assault the best place to go is the Treetops Centre, Portsmouth’s Sexual Assault Referral Centre. Phone the 24/7 helpline on 0300 123 6616.

Further support

Emergency support from the police and NHS medical services is free and available to anyone. However, in order to access ongoing treatment and medical support you need to be registered with a local NHS doctor.

If you have experienced or witnessed a serious incident then there is plenty of further support from the University. Check the Health and Wellbeing section for information about how to register with a local doctor and what further support you can access from the Student Wellbeing Service and other support services.

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