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Whatever you need help with related to your course or university life, you'll find the main University contacts here.
Generally our offices are open Monday – Thursday 8.30am – 5.00pm and Friday 8.30am – 4.00pm, unless otherwise stated.
Jump to contacts for:
Get help through the MyPort Information Hub
If you're a current student, the MyPort Hub is your first port of call for any aspect of University life. From questions about your course, to what support services are available to you - contact the MyPort team to find what you need:
- Live chat - which appears as a purple box in the bottom right on MyPort web pages and can also be accessed via Portia, our new AI Chat Bot.
- Email - myport@port.ac.uk
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Phone - +44 (0)23 9284 4444
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In person - Lion Gate Building, Lion Terrace, Portsmouth PO1 3HF
Opening hours
The MyPort Hub team is available from 8.30am to 5.00pm Monday to Thursday, and from 8.30am to 4.00pm on Friday.
We’re on the move – accessing support
The MyPort Hub, Student Housing, International Student Advice, Student Money, Student Life, and Res Life have moved to Lion Gate Building. Some members of the MyPort Team will still be in University House until Wednesday 3 December.
Disability Advice is moving to the Bateson Centre from Friday 28 November to Wednesday 3 December. The team is still there to support you virtually, by email or phone, or you can visit the MyPort Hub in-person in University House.They’ll be back for in-person support in the Bateson Centre from Thursday 4 December.
Academic skills support
Help with developing your writing, managing assessments and approaching academic tasks
Accidents and emergencies
Help with an injury or accident
+44 (0)23 9284 3333 (Security Lodge)
For life threatening emergencies call 999.
Disability Advice
Confidential advice and support on disability-related issues
Careers support
Brush up your CV, find a placement or volunteer your time.
Chaplaincy
Confidential and non judgemental support whatever your beliefs.
Chaplaincy Centre & Prayer Rooms, St Pauls Road, Southsea, PO5 4AQ
Student Money
Help with managing your money and accessing grants and bursaries
Lion Gate Building, Lion Terrace, Portsmouth, PO1 3HF
Tuition fee or payment enquiries
For questions about tuition fees: feeenquiries@port.ac.uk
For payment enquiries: income@port.ac.uk / +44 (0)23 9284 5533
Global Office (international students)
Socials, events and advice on visas and work, for international students.
Student Housing
Get help in halls, or with finding a rented home.
Lion Gate Building, Lion Terrace, Portsmouth, PO1 3HF
Student Wellbeing
Free confidential help for a wide range of personal and emotional concerns
The Bateson Centre, The Mary Rose St, Portsmouth, PO1 2BL
Support in a crisis
If you or someone you know is experiencing a crisis, please use emergency helplines from the NHS or expert charities.
Students' Union
Independent advice, support and representation for University of Portsmouth students.
Our campus police officer
The University's dedicated liaison officer supports students with any police-related enquiries or issues you have on campus.
Police Constable (PC) Clare Parry is an experienced police officer, who has worked extensively with victims of crime and in the community.
You can meet with Clare by dropping into her weekly ‘surgeries’ at the University Library every Thursday lunchtime from 12.00pm - 1.00pm.
She can also be contacted by email at clare.parry@hampshire.pnn.police.uk or by phone on +44 (0)7392 289776.
Your course
Academic appeals
Find out how, why and when to submit an academic appeal
Graduation
Visit our Graduation pages for more information about ceremonies, tickets and more.
Contact the switchboard
If you're not sure who to contact, get in touch with the switchboard who can direct you to the right team.
The phone line is open Monday to Thursday 8.30am t 5.15pm, and Friday 8.30am to 4.15pm.
University postal address
University of Portsmouth
Mercantile House
Hampshire Terrace
Portsmouth
PO1 2EG