University Coronavirus Information Line
Our Coronavirus Information line can help with enquiries from students, parents and guardians. This team cannot provide you with a coronavirus test appointment - please instead read the information on coronavirus testing for students or members of University staff.
Telephone: +44 (0)23 9284 5588
The phone line is open: Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.00pm
Frequently Asked Questions
We encourage all students to take up vaccination against Covid-19 provided by the NHS. This includes international students - anybody aged 18 or over in the UK is eligible for the Covid-19 vaccination for free, regardless of their nationality or immigration status.
University vaccination clinics
In the Autumn we're running a series of vaccination clinics on campus for anyone who hasn't had any vaccination, or who needs their second Pfizer jab.
Getting a vaccination through the NHS
If you need a second Moderna or AstraZeneca vaccine, or need different date or appointment times, you can many more appointments are available elsewhere in the city at the St James' Hospital site in Milton, as well as local pharmacies. Find an alternative appointment on the NHS website.
If you're an international student with questions about vaccination or other Covid issues, please check the International Student Frequently Asked Questions.
If you don't have symptoms, you can collect or take a lateral flow test at a site in your area, or you can order a kit to be delivered to you.
If you have symptoms, you must book a PCR test from the NHS
Read more on Coronavirus Testing for Students for details.
Face masks are no longer required in our buildings. However, staff and students are encouraged to wear them in indoor environments for now, especially crowded areas. We know that some will want to continue to wear masks and we are supportive of that and ask everyone to respect this personal decision.
More details about social distancing and other safety measures can be found in our Covid safety guidance.
If you need to self isolate due to Covid, we can support you - including free food parcels and advice on ordering in supplies. Read more about self-isolation support for students.
All your support services are up and running, with a mixture of virtual and in-person access. To find out more contact the following:
- If you're facing financial difficulty, you may be eligible for a grant from the University Support Fund
- The Student Finance team is available on email@example.com
- MyPort Information Hubs - for help with timetables, ID checks, course enquiries and more
- Student Wellbeing Service – for support via video, email and phone on firstname.lastname@example.org
- The WhatsUp App provides daily tools to promote positive mental health and connections
- Chaplaincy support – on email@example.com or +44 (0)23 9284 3030 or attend one of the weekly lunchtime sessions every Thursday 1-2pm via Google Meet.
- Residential Life support in halls of residence – on +44(0)23 9284 3418 or firstname.lastname@example.org
- Students' Union Advice Service – on +44(0)23 92 843478 or email@example.com
- NHS and Solent Mind run a mental health support service called Positive Minds
- Academic Skills Unit (ASK) - one-to-one and small group tutorials and guidance on coursework - firstname.lastname@example.org
- Additional Support and Disability Advice Centre - phone, email or video support including specialist study skills and assistive technology tutors. Book via email@example.com or +44 (0)23 9284 3462
- The University Library is open and available via 24/7 online chat or firstname.lastname@example.org
- International students can get advice via email@example.com or +44(0)23 9284 3524
- The Careers & Employability Service is available via MyCareer and firstname.lastname@example.org or +44(0)23 9284 2684
Students who are facing financial difficulties can contact Student Finance for information, advice and support including applying for help from the University Support Fund.
If someone tested positive via LFD on the trip, or developed symptoms, we would recommend the following:
- The case should seek a PCR test
- All close contacts would be advised to see a PCR test
- The case would need to isolate for 10 days from the start of symptoms or positive test result in situ if at all possible - i.e. at the accommodation where the field trip is staying.
They would need a separate room and bathroom. All meals would need to be taken in their room, and not in a public dining hall. They should not attend any field trip activities other than online.
Any negotiations with a hotel to allow self-isolation would ideally be organised prior to need as a precautionary measure, and would need to comply with the requirements above.
If the positive person cannot stay in the field trip location, and if well enough to travel, they should use private transport to return home. They should not use public transport. We would not recommend using a private hire vehicle due the to infection risk involved in procuring the vehicle and cleaning it afterwards.
For further guidance, see: When to self-isolate and what to do - Coronavirus (COVID-19) - NHS (www.nhs.uk)
All students vaccinated abroad, including a vaccine approved by the Medicines and Healthcare products Regulatory Agency, are required to self-isolate if identified as a close contact with Covid. This applies to international students and UK students who received their Covid-19 vaccine outside the UK.
All those testing positive must self-isolate, regardless of vaccination status or where they were vaccinated.