University Coronavirus Information Line
Our Coronavirus Information line can help with enquiries from students, parents and guardians. This team cannot provide you with a coronavirus test appointment - please instead read the information on coronavirus testing for students or members of University staff.
Telephone: +44 (0)23 9284 5588
The phone line is open: Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.00pm
Frequently Asked Questions
England is in a National Lockdown - Stay At Home
You must not leave or be outside of your home except where necessary. You may leave your home to:
- attend education
- shop for basic necessities
- go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
- exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area
- seek medical assistance or avoid injury, illness or risk of harm
You cannot leave your home to meet socially with anyone you do not live with or are not in a support bubble with (if you are legally permitted to form one).
You may exercise on your own, with one other person, or with your household or support bubble. This should be limited to once per day, and you should not travel outside your local area.
You cannot meet other people you do not live with, or have not formed a support bubble with, unless for a permitted reason.
Stay 2 metres apart from anyone not in your household.
For the full list of restrictions for this tier, visit the Government website.
There are two testing sites on campus, one for students without symptoms and one for students with symptoms. Read more on Coronavirus Testing for Students for details of the free tests.
If you need to self isolate because you’ve tested positive for coronavirus, have coronavirus symptoms, have been contacted through NHS Test and Trace, or have to quarantine after travelling to the UK, we can support you. We can offer you a free 3 day food parcel and advice on ordering in supplies. Read more about self-isolation support for students.
Police have the powers to issue fines which will increase from £200 for a first offence, up to a maximum of £6,400 for further breaches. Anyone who organises or facilitates unlawful gatherings could also be fined £10,000.
If a student breaks the law on social gatherings - in fact any law - they could be suspended with immediate effect pending a misconduct hearing as part of our Code of Student Behaviour, with penalties ranging from a reprimand to permanent exclusion.
If you’re concerned about a social gathering or other disturbance, you should first report a breach of COVID regulations on the Hampshire Police website or by calling 101. (Please do not use 999 except for emergencies).
Complaints about student neighbours can be made to the University’s Student and Neighbour Liaison Service which can be contacted on 023 9284 3214 or on email@example.com.
You can report a noise disturbance via the city council website or by calling 023 9283 4092 (9.00am - 4.00pm)
The guidance confirms that libraries and study spaces on campus can remain open to students and staff, for educational purposes, but must continue to maintain Covid-secure measures.
The Library is open but has a number of Covid safety measures in place. This includes a requirement to show a negative Covid test in the past 5 days, wear a face covering, and book a study space in advance. A click and collect service is also available.
We have offered an 80% rent reduction to any students unable to use their University-owned halls which will be backdated to 4 January 2021 and continue until the Government advice changes and we are able to resume face-to-face teaching more widely. University-owned halls include:
- Bateson Hall
- Harry Law Hall
- Rees Hall
You will be contacted in due course by the Student Housing team.
Other accommodation providers
Unfortunately, the University has no control over contracts between students and private accommodation providers, including other halls of residence and single rooms in private houses.
However, we are working with the Students’ Union to lobby private accommodation providers to provide similar support to students, and we’re aware many halls of residence have offered a 50% rent reduction. Please contact your landlord about rent reductions.
If you’re having issues with accommodation please contact the Student Housing team on 023 92 84 3214 or firstname.lastname@example.org.
All your support services are up and running, with a mixture of virtual and in-person access. To find out more contact the following:
- MyPort Information Hubs - for help with timetables, ID checks, course enquiries and more
- Student Wellbeing Service – for support via video, email and phone on email@example.com
- The WhatsUp App provides daily tools to promote positive mental health and connections
- Chaplaincy support – on firstname.lastname@example.org or +44 (0)23 9284 3030 or attend one of the weekly lunchtime sessions every Thursday 1-2pm via Google Meet.
- Residential Life support in halls of residence – on +44(0)23 9284 3418 or email@example.com
- Students' Union Advice Service – on +44(0)23 92 843478 or firstname.lastname@example.org
- NHS and Solent Mind run a mental health support service called Positive Minds
- Academic Skills Unit (ASK) - one-to-one and small group tutorials and guidance on coursework - email@example.com
- Additional Support and Disability Advice Centre - phone, email or video support including specialist study skills and assistive technology tutors. Book via firstname.lastname@example.org or +44 (0)23 9284 3462
- The University Library is open and available via 24/7 online chat or email@example.com
- The Student Finance team is available on firstname.lastname@example.org
- International students can get advice via email@example.com or +44(0)23 9284 3524
- The Careers & Employability Service is available via MyCareer and firstname.lastname@example.org or +44(0)23 9284 2684
BRP identity cards are different to University student cards, and are given to international students who have been granted a visa to be in the UK for 6 months or more.
BRP cards will be posted to your term time address once you have completed your registration and ID check.
This is a change to the usual process due to Covid19. You may have received a letter from the Home Office asking you to collect your BRP card from the Nuffield Centre. Please note that there are no BRP cards being delivered to the University.
You will receive your card directly in the post, approximately 10 working days after you have completed your Registration and ID check. If you have questions about registration please email email@example.com or contact firstname.lastname@example.org with any questions.
As far as we are aware at present this wouldn't be suitable for border control when travelling abroad. There is more information on travel and testing on MyPort.
The University has made a considerable investment to ensure teaching continues with the full engagement of academic staff and all the associated support services. Students are still achieving the learning outcomes required by their courses, and will be fully accredited for their learning to the same level as would have been the case had this Covid-19 crisis not happened.
The current online-only approach for the majority of university courses at the start of 2021 follows government rules about reducing Covid transmission.
As such, students won't be receiving any change to their course fee payments.