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Access urgent support

In the event that you need support urgently, you'll find all the important contacts here

Life is full of ups and downs, and your time at university is no exception. If you need urgent support in a crisis here’s what to do.

In an emergency

If you or someone else has experienced an incident and/or someone is at immediate risk of serious harm then call 999.

On campus you can also call (0)23 9284 3333 for campus security. We recommend adding this number to your phone right away.

If you need medical help fast, but it’s not a 999 emergency, contact the NHS 24-hour helpline on 111. This is the number to call for mental health crises.

Coronavirus

If you have an enquiry related to covid, please first read through our 'coronavirus information for students' pages. If you don’t find the answer you’re looking for, get in touch with us on our Coronavirus Information Line.

Please note, this team cannot provide you with a coronavirus test appointment – instead read the information on coronavirus testing for students.

Email: infoline@port.ac.uk

Telephone: +44 (0)23 9284 5588

The phone line is open Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.00pm and Saturday and Sunday 10.00am - 4.00pm.

During office hours - Student Wellbeing Service

The Student Wellbeing Service is open 8.30am – 5pm Monday to Thursday and 8.30am – 4pm on Fridays.

Daily advice sessions are bookable on the day on a first-come first-served basis. Phone +44 (0)23 9284 3466 to find out times and book a slot. Let the administrator know if you are in need of urgent crisis support, as it may be more appropriate to contact emergency services.

In the event of a serious mental health or psychiatric problem, a duty practitioner can be contacted via Student Wellbeing Service Reception +44 (0)23 9284 3466 for consultation or to arrange a possible urgent assessment with NHS mental health services.

The consultation service is also available to anyone who is concerned about a student, including fellow students, parents and University staff.

In an emergency, or if there is immediate risk of serious harm to yourself or others, please call 999.

Out of hours

If you need to talk to someone outside our normal opening hours:

  • Use the emergency information listed above where relevant.
  • The Campus Security team can contact the out of hours support team. This could be someone from the Res Life team or one of the chaplains from the University Chaplaincy Service.
  • If you already have our WhatsUp app the SOS Text function will provide a connection to the 24/7 CAM Crisis Messenger service or just text CAM to 85258
  • Consider contacting the Samaritans. They provide a 24-hour listening service on 116 123.
  • You can also contact your GP who has 24-hour responsibility for your care.

If you feel at risk of taking your own life

Many people who have thought about or attempted suicide feel grateful later that they did not act or succeed with that impulse.

If you have harmed yourself, or are intending to do so now as you read this, please use the emergency advice above and make it clear that you feel at risk.

Alternatively, please try the following options:

Seeing a doctor

During GP opening hours you may be able to get an emergency appointment.

St Mary's NHS Treatment Centre

If you are not registered with a doctor in Portsmouth then you can call +44 (0)33 3200 1822 to see if you can be seen at the St Mary’s walk-in treatment centre.

Accident and Emergency Department

Go to A&E if you can get a friend to accompany you. If not, phone 999 and let the staff know that you're feeling unsafe and at risk of harming yourself.

Helplines and websites

Talking honestly to someone about how you are feeling can really help. Phone the Samaritans free on 116 123 or use the CAM Crisis Messenger service by texting CAM to 85258.

You might also find these websites helpful:

  • Papyrus – The national charity dedicated to the prevention of young suicide. They can provide you with confidential advice and support
  • SupportLine – Confidential telephone helpline and web pages with support on the issue of suicide.
  • Students Against Depression – Student-focused advice and resources for those affected by low mood, depression and suicidal thinking

Create a safety plan

Develop a safety plan for times when you're feeling low. A safety plan can help you make sense of your suicidal thoughts and learn strategies for surviving them. And can keep you safe when you're at risk.

Use this safety plan worksheet from Students Against Depression to develop your safety plan.

Think about making an appointment with the Student Wellbeing Service to discuss how you feel with a member of the team. We can help you think through your safety plan and build strategies for keeping yourself safe.

To make an appointment call +44 (0)23 9284 3466, email wellbeing-admin@port.ac.uk or drop in to the reception on Floor 2 of the Nuffield Centre, St Michael's Road.

Support after sexual violence

For specialist and confidential medical support and advice after a sexual assault the best place to go is the Treetops Centre, Portsmouth’s Sexual Assault Referral Centre (SARC). Phone the 24/7 helpline on 0300 123 6616. You can use the SARC at any time even if the sexual assault took place some time ago.

Also contact the Student Wellbeing Service to get further support and advice for dealing with the impact on your studies.

Contact information
  • Student Wellbeing Service
  • Floor 2, Nuffield Centre, St Michael's Road, Portsmouth, PO1 2ED
  • wellbeing-admin@port.ac.uk
  • +44 (0)23 9284 3466

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