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Manage your University password
Change or reset your University password, check your account details and keep your account secure.
Your University password is used to access important services, including your email, learning systems and academic work. Keep it secure by using a strong, unique password and never sharing it with anyone, including University staff.
You can use the Self Service Password Reset portal to change your password, reset it if you have forgotten it and check the personal email address linked to your account.
Find the right guidance
Choose the tab that best matches your situation to see the steps you need.
How to create a strong password
Your password should:
- Be at least eight characters long
- Avoid your username, real name or company name
- Not contain a complete word
- Be significantly different to previous passwords
- Include uppercase letters, lowercase letters, numbers and symbols
For extra security you can also use 2-step verification or add a pin or fingerprint to unlock devices.
Change your password
If you know your current password and want to replace it, sign in to the portal and choose the Change Password option.
- Open the Self Service Password portal.
- Select Sign in.
- Sign in with your University username and current password.
- Select Change Password.
- Enter your new password in the New Password box. Refer to the Choosing a University password section below for help.
- Enter it again in the Confirm Password box.
- Select Change Password.
Your password will be updated immediately. Use the new password the next time you sign in to a University service.
Reset a forgotten password
If you have forgotten your password, you can reset it without signing in. A security code will be sent to the personal email address linked to your University account so that you can confirm your identity.
- Open the Self Service Password portal.
- Select Forgotten Password.
- Enter your University username, and select Search.
- Check the partially hidden email address shown on the screen, and select Continue.
- Enter the code sent to your email address in the Code box.
- Select Check Code.
- Follow the instructions to create a new password.
If the code does not arrive, select Resend Code. If you no longer have access to the email address shown, contact the Service Desk.
Check your account details
The My Account option shows the email address currently linked to your University account. This is useful because it is the address that will receive your security code if you need to reset a forgotten password.
- Open the Self Service Password portal.
- Select Sign in.
- Sign in with your University username and password.
- Select My Account.
- Check the email address shown in your account information.
Learn more about how to keep yourself safe online
Find out what the most common scams are so you can avoid them.
Some of the ways online accounts are compromised:
- Data breach – your account details are stolen from a server
- Phishing attack – a spoof email/phone call asks you for your login details
- Social engineering – someone pretends to be you and requests information about your account from a third party
- Brute force attack – someone tried many different passwords until they guess the correct one
Need more help?
Contact IT support
The IT Support team are available by email, phone and chat to help you get connected and stay online.
Keeping your information secure
Find out how to keep your personal details, digital information and your money in the right hands.
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Turn on notifications for critical updates like closures, safety alerts, and urgent service disruptions.