Self-Service

 

Visit the IT self-service to request something or report that something is broken.

⚡  Quick and easy

🕐 Always available

 

Best for:
- Non-urgent queries
- Completing standard forms

 

✖️ If you cannot login to access self-service with your
      University credentials - click here

Chat    ?

 

Chat with us online:

🤖 Chatbot: 24/7 : Instant

👨‍💻 Service Desk: Mon-Fri 8am - 5pm (4pm Fri) : 1-10 mins wait


 

Best for:

- Questions / Instructions
- Remote Support (Service Desk only)

In person (students only)

 

👨‍💻 For in person-support visit our IT Helpers in: 

  • Library

Available during the following hours:

Term-Time: 08:00 - 23:00 Mon - Fri and 9:00 - 21:00 Sat/Sun
Vacation: 10:00 - 16:00 core hours, please see here for details

Best for:

- Hands-on support
- Mobile device queries

Call    ☏

 

👨‍💻 Call the IT Service Desk on 02392 84 7777

Full support (Service Desk) : Mon-Fri 8am - 5pm (4pm Fri) 

 1-5 mins wait

 

Best for:

- Urgent issues
- Complex issues

 

Student IT Help Advisers

IT Help Advisers can be found during building opening hours, seven days a week, from the library. IT Help Advisers are on hand to give students support and advice on a wide range of university IT issues, including:

  • Connecting to the university wireless network
  • IS open access areas and shared teaching spaces
  • Using your university computer account
  • Email
  • Papercut printing
  • Basic virus removal guidance
  • University-related IT service
  • Advice on how to obtain local discounted repairs to damaged hardware or corrupted operating systems

 

Service Status

To check the status of our systems click here.
Out of hours support

 

Our Contact Service Desk form is available 24/7 and requests will be picked up during core hours.