Female student using computer in Eldon suite

Everything you need to get connected

The service desk are on hand to help you with any IT issues

Self-Service

 

Visit the IT self-service to request something or report that something is broken.

⚡  Quick and easy

📬  Always available

 

Best for:
- Non-urgent queries
- Completing standard forms

 

✖️ If you cannot login to access self-service with your
      University credentials - click here

Chat    💬

 

Chat with us online:

🤖 AI Chatbot: 24/7 : Instant

👩‍💻 Service Desk: Mon-Fri 8am - 5pm (4pm Fri) : 1-10 mins wait


 

Best for:

- Questions / Instructions
- Remote Support (Service Desk only)

In person (students only)

 

🙋🏽‍♂️ For in person-support visit our IT Helpers in: 

  • Library
  • Portland
  • Richmond
  • Park

Available during building opening times 

 

Best for:

- Hands-on support
- Mobile device queries

Call    ☏

 

📞 Call the IT Service Desk on 02392 84 7777

 

Full support (Service Desk) : Mon-Fri 8am - 5pm (4pm Fri) 

 1-5 mins wait

Basic support (Out of Hours Service) : 24/7 

 1-30 mins wait

 

Best for:

- Urgent issues
- Complex issues

Student IT Help Advisers

IT Help Advisers can be found during building opening hours, seven days a week, from Library, Portland, Richmond and Park Buildings. IT Help Advisers are on hand to give students support and advice on a wide range of university IT issues, including:

  • Connecting to the university wireless network
  • IS open access areas and shared teaching spaces
  • Using your university computer account
  • Email
  • Papercut printing
  • Basic virus removal guidance
  • University-related IT service
  • Advice on how to obtain local discounted repairs to damaged hardware or corrupted operating systems

Out of hours support

Outside core University hours, we offer limited IT support, via our out of hours team, available from 5.00pm – 8.00am during the week and 24 hours a day during weekends and bank holidays. Support during these times can be obtained by telephoning the normal Service Desk number on +44 (0) 23 9284 7777.

Out of hours support includes:

  • Password changes
  • Moodle access
  • Portal access
  • Wireless connectivity
  • Remote file access
  • Anti-virus