Visit the IT self-service to request something or report that something is broken.
⚡ Quick and easy
🕐 Always available
Best for:
- Non-urgent queries
- Completing standard forms
✖️ If you cannot login to access self-service with your
University credentials - click here
Chat with us online:
🤖 Chatbot: 24/7 : Instant
👨💻 Service Desk: Mon-Fri 8am - 5pm (4pm Fri) : 1-10 mins wait
Best for:
- Questions / Instructions
- Remote Support (Service Desk only)
👨💻 For in person-support visit our IT Helpers in:
- Library
Available during the following hours:
Term-Time: 08:00 - 00:00 Mon - Fri and 9:00-21:00 Sat/Sun
Vacation: Varied, core hours 10:00 - 16:00 every day
Best for:
- Hands-on support
- Mobile device queries
👨💻 Call the IT Service Desk on 02392 84 7777
Full support (Service Desk) : Mon-Fri 8am - 5pm (4pm Fri)
1-5 mins wait
Best for:
- Urgent issues
- Complex issues
Student IT Help Advisers
IT Help Advisers can be found during building opening hours, seven days a week, from the library. IT Help Advisers are on hand to give students support and advice on a wide range of university IT issues, including:
- Connecting to the university wireless network
- IS open access areas and shared teaching spaces
- Using your university computer account
- Papercut printing
- Basic virus removal guidance
- University-related IT service
- Advice on how to obtain local discounted repairs to damaged hardware or corrupted operating systems
Out of hours support
Our Contact Service Desk form is available 24/7 and requests will be picked up during core hours.