To meet the DSA Quality Assurance Framework guidelines published by the Department for Education, we need to ensure you fully understand the cancellation process for Specialist tuition. The following is taken from the Participation Agreement signed and discussed with students during their first tutorial. We expect you to:
Provide at least 24 hours notice if you need to cancel a tutorial.
Contact us by telephone, in person or from your University email account.
Our opening hours are Monday to Thursday 8.30am – 5.00pm and on Friday, 8.30am – 4.00pm.
You can contact ASDAC on +44 (0)23 9284 3462 or email asdac@port.ac.uk for further advice
If you provide less than 24 hours notice:
The session will have to be recorded as Did Not Attend (DNA) and your funding authority charged for the missed session.
You will be need to provide a valid reason for the non-attendance by email from your university account. We understand that there are reasons for short notice but "I forgot" or "My lecture changed" are not valid reasons that your funding authority will accept.
Missing two or more appointments, with reasonable justification or not, will mean you are invited to discuss this with a member of our team. The discussion will enable you to explore ways of engaging with the support or something alternative if possible.