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The Student Casework Team
Helping you to raise your concerns and to participate in formal procedures.
If you're unhappy with something the University has, or has not done, or need to submit an academic appeal, we have established processes to help you. The University also has procedures in place to address any concerns about student behaviour.
Working Together Respectfully
We recognise that casework and complaints processes can sometimes be challenging. To support constructive engagement and help ensure a safe and respectful environment for everyone involved, we have published our Working Together Respectfully Guidance. This guidance explains the standards of behaviour we expect, our commitment to respectful communication, and how to request reasonable adjustments.
Read the Working Together Respectfully Guidance (PDF)
Contact the Student Casework Team
Casework policies and procedures
Here you will find information about the following procedures:
Student complaints
If you have concerns about your experience as a student at the University, here’s how to make a complaint.
Student conduct
Understand your responsibilities and rights and help to create a safe environment for everyone.
Academic misconduct
Understanding your responsibilities and rights in upholding academic integrity at the University.
Fitness to Practise
Understand the professional standards and expectations of your course.
Student Charter and Graduate Hallmarks
Read the principles that shape the great student experience we deliver.
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