Student looking to her left while leaning against a yellow painted house

Supporting you with your dispute

If there's a problem between yourself and your landlord find out what you can do next

Here's what to do if there's a problem between you and your landlord:

Get advice from Student Housing

If a you're having problems with a landlord, or the landlord is having problem with you, you should contact the Student Housing team as soon as possible. A Student Housing Officer will listen to your individual situation and provide advice.

The Student Housing team deals with issues such as:

  • housemates
  • rodents
  • landlord not fixing things
  • landlord entering property without permission
  • condensation/mould/damp
  • rent disputes
  • deposit disputes
  • start and end of tenancy disputes
  • contract checking
  • council tax queries

This list isn’t exhaustive, so if you need advice on anything to do with your accommodation, please get in touch.

Call us on +44 (0)23 9284 3214, or email us at student.housing@port.ac.uk. You can also follow our Twitter @UoPHousing and Facebook pages.

Or visit us:

Student Housing
6th Floor, Mercantile House
Hampshire Terrace
Portsmouth PO1 2EG

We are open Monday to Thursday: 9.00am to 5.00pm, and Fridays: 9.00am to 4.00pm

Legal advice for private housing

If you have a housing problem, occasionally you will need legal advice to help resolve it.

Your first port of call is the Student Housing Team. The Student Housing Officers are not legally trained, but have a wealth of experience and accommodation-related training. They can go through the problems you are experiencing and advise how to resolve the matter. They will advise you to seek legal advice in situations such as:

  • severe disrepair issues in a property (including compensation)
  • illegal eviction
  • harassment (from a landlord, agency, housemate, neighbour etc.)
  • deposit disputes
  • rent arrears
  • financial issues (your housemate owes you large sums of money)
  • contractual disputes (including whether you can legally end your tenancy early)

What legal advice is available and how to access it

You can access the following services for free:

UoP School of Law Legal Advice Clinic

We can advise you on landlord and tenant problems such as:

  • Can I leave my tenancy early?
  • How do I get my tenancy deposit back?

To book an appointment, contact: advice@port.ac.uk and +44 (0)77 1138 9522 or +44 (0)23 9284 4114.

Appointments are available from September to July on Mondays and Wednesdays.

Find out more about the UoP Legal Clinic.

Nuffield Centre

The University of Portsmouth offers students free access to a practising solicitor who visits the Nuffield Centre every Tuesday (term-time only) to provide 15–20-minute appointments. You will need to book your session in advance at the MyPort Information Hub on the Ground Floor of the Nuffield Centre or myport@port.ac.uk or by calling +44 (0)23 9284 4444.

This is an independent, confidential service and not linked to your use of any other service at the University.

Examples of potential legal issues include:

  • financial issues/creditors chasing payment
  • debt collection agencies
  • consumer advice
  • benefit entitlement
  • private sector – contractual/rent agreements

Book your session at the MyPort Information Hub reception on the ground floor of the Nuffield Centre or via email myport@port.ac.uk.

Citizens Advice Bureau

Alternatively, you can try the Portsmouth branch of the Citizens Advice Bureau, which is located a short walk from the University on Winston Churchill Avenue. Find out more about the Portsmouth Citizen's Advice Bureau.

Contact Student Housing
  • 6th Floor, Mercantile House Hampshire Terrace Portsmouth PO1 2EG
  • student.housing@port.ac.uk
  • +44 (0)23 9284 3214

This site uses cookies. Click here to view our cookie policy message.

Accept and close