WhatsUp App

The WhatsUp app is a quick and anonymous way to chat via text with practitioners at the Student Wellbeing Service (during office hours) and access our 24/7 multilingual helpline using the SOS Call button. The app also provides a personal space to monitor your mood and express thoughts, feelings, and emotions.

WhatsUp is supported by the Student Wellbeing Service and is monitored Monday – Friday from 8.30am–5.00pm by Wellbeing staff. It's a great way to get informal anonymous support from our trained practitioners, whether or not you are registered at the Student Wellbeing Service. 

Out of hours help

Messages sent out of hours will be picked up by the WhatsUp practitioners the next working day. However, the SOS Call button gives direct access to our 24/7 multilingual helpline, where you can talk to a trained mental health professional straight away, day or night. You can ask to speak to someone in Cantonese, Mandarin, Spanish or French. The SOS Text button goes through to the Shout crisis text service.

See also our support in a crisis page if you're feeling distressed and in need of urgent support.

Get the app

You'll need your University of Portsmouth Student ID to sign up to the app. You'll be able to use the app anonymously once your ID has been validated. We will only find out who you are if we have serious concerns that you are at risk of harming yourself or somebody else. Or you can choose to waive your anonymity if you are also registered for support with the Student Wellbeing Service.

If you are having difficulties registering or having tech issues with WhatsUp, please email customerservice@thewhatsupapp.com or call +44 (0)1304 372121.