Get support through your phone
Message mental health experts anonymously through the WhatsUp app
The WhatsUp app is a quick and anonymous way to chat via text with practitioners at the Student Wellbeing Service (during office hours), and connect with external services that offer 24/7 support by using the SOS Call and text buttons. The app also provides a personal space to monitor your mood and express thoughts, feelings, and emotions.
App features include:
- Rating your mood
- Personal journal
- Inspirational notifications
- Raising concerns for someone
- Asking a question
- Supportive and confidential text chat
WhatsUp is supported by the Student Wellbeing Service and is monitored Monday – Friday from 8.30am–5.00pm by Wellbeing staff. It's a great way to get informal anonymous support from our trained practitioners, whether or not you are registered at the Student Wellbeing Service.
Out of hours help
Messages sent out of hours will be picked up by the WhatsUp practitioners the next working day. However, you can get direct access to external services offering 24/7 support by using the SOS Call and Text buttons. The call button goes through to the Samaritans 24/7 helpline and the text button goes through to the Shout crisis text service.
See also our support in a crisis page if you're feeling distressed and in need of urgent support.
Get the app
You'll need your University of Portsmouth Student ID to sign up to the app. You'll be able to use the app anonymously once your ID has been validated. We will only find out who you are if we have serious concerns that you are at risk of harming yourself or somebody else. Or you can choose to waive your anonymity if you are also registered for support with the Student Wellbeing Service.
If you are having difficulties registering or having tech issues with WhatsUp, please email customerservice@thewhatsupapp.com or call +44 (0)1304 372121.