Here's everything you need to know about booking tickets.
Graduating students will be invited to book their tickets to the ceremony via email.If you do not receive this invitation and believe you are eligible to attend, please contact email@example.com immediately.
How to use Student View
If you haven't used Student View before, please sign in with the same username and password you used for the old student portal. If you have forgotten your username or password, please contact the IS Service Desk on +44 (0)2392847777 or via Email on firstname.lastname@example.org
As well as booking your tickets, there are also links to book gown hire and a photography session in the "My Graduation" tab.
How long do I have to book my tickets?
You must book your tickets by midnight on Sunday 15 May 2022. If you miss this date you will need to contact the Graduation team via email at email@example.com. Once the deadline has passed we can’t guarantee that there will be tickets available.
If you are an international student, you can request a visa support letter for yourself and your guests as part of the booking process. If you are unable to travel to the UK at the time of your ceremony due to international travel restrictions, please email firstname.lastname@example.org as soon as possible to discuss your options.
How guest tickets work
Tickets for Graduates and up to 2 guests are free. You won’t sit with your guests during the ceremony. We will email you if/when additional tickets are available for your ceremony.
The ceremony will be live streamed on the University’s YouTube channel for any family that are unable to attend in person.
Booking additional tickets
Tickets are limited to two guests per student.
Additional tickets, if available, will cost £15 per person.
We’ll email you if and when additional tickets are available for your ceremony.
Child tickets are free. Children aged 2–12 need a ticket which can be booked using the "My Graduation" tab in your Student View. Infants (ages 0–2) don’t need a ticket but they will not be allocated a seat so will need to be sat on an adults lap.
If you’re bringing children, bear in mind that the ceremony is a formal occasion and lasts for around 1.5 hours. Depending on whether a child is comfortable sitting for that long, guests with young children may wish to watch the ceremony live online.
If you or one of your guests has a registered carer, we’ll provide an additional free carer ticket. Let us know you need a carer ticket by providing details in the ‘special requirements’ field when you book your guest tickets using the "My Graduation" tab in your Student View.
Requests for specific or accessible seating
If you or your guests need specific seating or need help accessing the venue, let us know when you book your tickets by using the ‘special requirements’ fields. We’ll do our best to accommodate your request. If you’ve already booked tickets, you can update your booking by logging into MyGraduation via your Student View.
We may contact you to confirm exactly what requirements you need so you have the best possible experience on the day.
If you or your guests use a wheelchair, let us know when you book your tickets by using the ‘special requirements’ field.
If you’re an MRES student and think you’ve been invited to the wrong ceremony, email us email@example.com so we can investigate. Include your name and student number.
Learning at Work students
If you’re a Learning at Work student, your booking form may not have the correct course title. This is because Learning at Work courses appear differently on your student record.
You’ll still Graduate on your expected degree programme and the details will be correct on the day.
Late ticket bookings
If you haven’t booked your ticket by the deadline you should contact the Graduation team on firstname.lastname@example.org immediately. It may not be possible for you to attend a ceremony if you don’t book within the ticket booking period.
You don’t need to wait until you know your results to book tickets, formal photography and academic dress. If you can’t attend a Graduation ceremony due to academic reasons, you’ll receive a full refund from University and its external providers.
To cancel tickets you should login to your Student View and select the MyGraduation tab.
Once you’ve purchased tickets, we can only give refunds for academic or visa reasons, or in exceptional circumstances.
Requests for refunds should normally be received within 30 days of the last Graduation ceremony. All approved refunds will be credited to the account used when making the original payment.
As a general rule, refunds will not be approved if you decide to attend another event such as a holiday or wedding rather than your Graduation.
If you’re unable to attend your Graduation ceremony due to academic reasons, you’ll automatically receive a full refund of any monies paid to the University or any of its external suppliers. (This doesn’t include if you’re eligible to attend the Graduation ceremony if you’ve been awarded an Ordinary Degree.)
If you or any of your guests receive a visa refusal you should cancel the relevant tickets via MyGraduation on your Student View and upload evidence of the visa refusal. We’ll then review the request for a refund.
Exceptional circumstances that could result in a refund include (but are not limited to):
- Jury service
To request a refund for exceptional circumstances, cancel the relevant tickets via MyGraduation on your Student View and upload evidence of the exceptional circumstances. We’ll then review the request for a refund.
Booking tickets for a different ceremony
It’s not normally possible for you to attend a ceremony that isn’t the scheduled ceremony for your school/department.
If you can’t attend your scheduled ceremony due to exceptional circumstances you can request a deferral to a different day or the following year via MyGraduation on your Student View.
If you’re not attending your Graduation
If you can’t or don’t want to attend your Graduation, you should select “Attend in absentia” via MyGraduation on your Student View.Your name will still be printed in the ceremony programme (provided you consent) but will not be read out.
If you want to stop receiving Graduation emails, please email email@example.com and we’ll remove you from the mailing list.