Manage your University password

Change your password

If you know your current password and want to replace it, sign in to the portal and choose the Change Password option.

1. Open the Self Service Password portal.
2. Select Sign in.
3. Sign in with your University username and current password.
4. Select Change Password.
5. Enter your new password in the New Password box. Refer to the Choosing a University password section below for help.
6. Enter it again in the Confirm Password box.
7. Select Change Password.

Your password will be updated immediately. Use the new password the next time you sign in to a University service.

Reset a forgotten password

If you have forgotten your password, you can reset it without signing in. A security code will be sent to the personal email address linked to your University account so that you can confirm your identity.

1. Open the Self Service Password portal.
2. Select Forgotten Password.
3. Enter your University username, and select Search.
4. Check the partially hidden email address shown on the screen, and select Continue.
5. Enter the code sent to your email address in the Code box.
6. Select Check Code.
7. Follow the instructions to create a new password.

If the code does not arrive, select Resend Code. If you no longer have access to the email address shown, contact the Service Desk.

Check your account details

The My Account option shows the email address currently linked to your University account. This is useful because it is the address that will receive your security code if you need to reset a forgotten password.

1. Open the Self Service Password portal.
2. Select Sign in.
3. Sign in with your University username and password.
4. Select My Account.
5. Check the email address shown in your account information.