Get started with AppsAnywhere

AppsAnywhere is already installed and ready to use on University Windows computers.

1. Select the AppsAnywhere icon on the desktop.
2. Wait while AppsAnywhere checks your device and loads the software available to you.
3. Search for the application you need or browse the available categories.
4. Select Launch next to the application.
5. Follow any instructions that appear.

The application may open automatically or ask you to open it from the Start menu. The first time you launch a large application, it may take a little longer to open.

The first time you use AppsAnywhere on your own Windows computer, you will need to install the AppsAnywhere software. Before starting, disconnect from the University VPN if you are currently connected.

1. Open AppsAnywhere and sign in with your University username and password.
2. On the welcome screen, take the tour or choose to skip it.
3. Select It’s my first time using AppsAnywhere on this device. Let’s go.
4. Download and run the installer.
5. Follow the installation instructions and accept the default settings.
6. When the installation finishes, select Done.
7. Return to your browser and select I have completed installation.
8. If your browser asks for permission to open the AppsAnywhere Launcher, select Open AppsAnywhere Launcher.
9. Wait for AppsAnywhere to finish checking your device.
10. Search for the application you need, then select Launch.

On future visits, open AppsAnywhere, sign in and wait for the available software to load. Only choose an option to always allow AppsAnywhere links when you are using your own trusted computer.

When you open AppsAnywhere, it carries out a quick check of your device before showing the software you can use. This is called validation. It checks things such as your device, operating system and connection so AppsAnywhere can work out which applications are available to you.

If validation is successful, AppsAnywhere will finish loading and you can search for and launch software as normal.

If validation fails, you may see a message saying that your session has failed to validate, or AppsAnywhere may not show the applications you would normally expect to see. This usually means the AppsAnywhere software on your device has not started correctly, is missing or needs to be reinstalled.

Validation

1. Close AppsAnywhere and your web browser.
2. Reopen the browser and sign in to AppsAnywhere again.
3. Check whether the AppsAnywhere Launcher opens when prompted.
4. If you are using your own Windows device, search for .AppsAnywhere Client in the AppsAnywhere portal and install or reinstall it.
5. Restart your computer, then try again.

If you are using a University computer or validation continues to fail, contact IT Support.

An application may be unavailable because of its licence or because your account, location or device does not meet its requirements.

Common reasons include:

• The application is only available to students on a particular course
• You need to be on campus or connected to the University VPN
• A University-owned computer is required
• The application does not support your operating system

To find the reason

1. Find the application in the Unavailable category.
2. Select More info next to the application. You can still select this when the application appears greyed out.
3. Open the Delivery Methods tab.
4. Open the Restrictions tab.
5. Look for a red cross showing which requirement has not been met.

Depending on the reason shown, you can:

• Connect to the University VPN and reopen AppsAnywhere
• Try using a University Windows computer
• Connect remotely to a University computer
• Contact IT Support if you believe the application should be available to you

When contacting IT Support, include the name of the application and a screenshot of the restriction shown.