Guidance

    IT Help

    IT Help

    Female students using Eldon computer suite in Blank Canvas cafe

    Everything you need to get connected

    Explore all the options available to you, from support accessing software to PC availability on campus and remote access

    For help managing your university account, finding available laptops and computer, and connecting from anywhere, our IT Support team are always on hand.

    Get detailed guides on how to connect to the University VPN, access and download software, add credit to your printing account and more.

    Need a computer? See our PC and laptop availability in real time.

    Contact Information Services

    E: servicedesk@port.ac.uk

    T: 023 9284 7777

    C: Chat with us using the pop-up on the right of this page (during IS Service Desk core hours only)

    Raise a ticket
       

    Online Student IT induction

    Try this short interactive course to familiarise yourself with the IT support and services we have to offer you.


    Take the Student IT Induction
    Study anywhere

    Find out how to connect to the University virtually, store your files online, attend online lectures and get IT training.

    Two male students on a laptop
    Get access
    Connecting to campus wifi

    Find out how to connect to campus WiFi from any device

    Student hand using a mouse
    Connect to eduroam
    Accessing your email inbox

    Find out how to access Gmail and the Google Apps Suite and set up email forwarding to another email client.

    Student using laptop in common area
    Discover your Gmail
    Using university computers and laptops

    Find out where to find available computers across campus, how to use them and how to borrow a laptop when you need one.

    Student getting IT advice in open access room
    Discover open access
    VPN Guide

    Find out how to download and install our VPN so you can connect to University services even when you're off campus.

    Student using laptop in university halls
    Connect to VPN
    Access and download software

    Use our apps store, AppsAnywhere, to download essential software and find out what else is available to you while you're a student.

    Student using software on university computer
    Get software
    How to store your files

    Find out how to store your files online and on the University system, and how to recover lost files.

    Two students using university computers
    Go to file storage guide
    Printing on campus

    Find out where and how to print on campus, keep your printing credit topped up, and how to print large documents and posters.

    Student handling new print
    How to print
    Keep your account safe and secure

    Find out how to retrieve your account, change your password and set up 2-step verification.

    Student in an open access room
    Stay safe online
    Get free IT training

    Improve your digital skills for free with free training courses on Google, Excel, Word and more.

    Students on a laptop
    Improve your skills
    Contact IT Support

    The IT Support team are available by email, phone and chat to help you get connected and stay online.

    Get help
    Get help

    PC availability in open access areas

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    Rooms available for extra IT open access

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    Laptop availability on campus

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