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New Students - Activate your Student Account
If you’re joining the University for the first time, activate your University student account and then gain access to your Microsoft Outlook email account by following these steps:
1. Find your Student Number (it will be a seven digit number)
You’ll find this in the application email sent to your personal email address.
2: Activate your University Network Account
If you haven’t already done so, activate your student account to generate your University username and password.
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Your username will look like: up1234567 (“up” followed by your student number)
3: Log into your Microsoft Outlook email account
Sign in to Outlook.com using your University email address and password.
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Your email address will be: up1234567@myport.ac.uk (up followed by your own student number)
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Your password is the same as the one you set up in step 2
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Reset if you've forgotten your password
4: Set up Multi-Factor Authentication (MFA)
On your first login, you’ll be prompted to follow the instructions to set up MFA.
5: Need Help?
If you need any support please contact IT support.
If you're not receiving emails in Outlook, please refer to the Using Outlook article for guidance on accessing and setting up Outlook.
Key Information for new and returning students September 2025
Support articles to guide your move from Google to Microsoft
Below are articles to help you use Outlook, Teams , OneDrive and Copilot. Click on a tile to view the article.
Below are support articles to help you use the IT at the University. Please contact IT Support if you have questions.
Google to Microsoft: what's changing?
Information about the move from Outlook to Microsoft
Contact IT support
The IT Support team are available by email, phone and chat to help you get connected and stay online.
Keep your university account safe & setting up MFA
Guidance on setting up Multi-factor authentication so you can access you University M365 account and other services.
How to Store Your Files
Find out how to store your files online and on the University system, and how to recover lost files. Additional information can be found about OneDrive, and remote access to N and K drives.
Using University computers and laptops
Find out where to find available computers across campus, how to use them and how to borrow a laptop when you need one. Additional information can be found about remote access to your files on N and K drives.
Connecting to Campus WiFi
Find out how to connect to campus WiFi from any device – whether on campus, in your halls or across 70 other locations across Portsmouth.
Bring your Own Device (BYOD) Information
Information about using your own device on campus.
Study Anywhere
Find out how to connect to the University virtually, store your files online on OneDrive, N or K drive, attend online lectures and get IT training.
Guide to the Virtual Private Network (VPN)
Find out how to download and install our VPN so you can connect to University services even when you're off campus.
Access and Download Software
Use our apps store, AppsAnywhere, to download essential software and find out what else is available to you while you're a student.
Meet your AI chatbot - Portia
Following you voting in our Students’ Union Hot Topic poll we are excited to announce the name for our new AI chatbot is Portia!
Guide to printing on campus (PaperCut)
Find out where and how to print on campus, keep your printing credit topped up, and how to print large documents and posters.
Digital Skills Student Training
Digital Skills offers training and support to help you make the most of Microsoft 365 Apps throughout your studies.
Finishing at University IT and Library access
As you near the end of your academic journey at the University, it’s time to start thinking about the data, documents and emails you wish to keep after you leave. From physical services to software and network services (remote PCs, K and N drives, Moodle, etc), and your University account.
PC availability in open access areas
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Rooms available for extra IT open access
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Laptop availability on campus
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