Please exapand the section for your telephone model - this can be found on the back of the handset.

Cisco telephone 7821

To place a call, either:

  • Lift handset and dial the number.
  • Press Line, for your extension, then dial.
  • Press Speaker, then dial
  • Press NewCall [soft key], then dial
  • Press Redial [soft key], redials the last number
  • Press a Speed Dial button
     

To answer a call, either:

  • Lift handset
  • Speakerphone: Press Answer or Speaker
     

To end a call either:

  • Hang up handset
  • Speakerphone: Press Speaker or End Call [soft key]
     

To redial last number dialled:

  • Press Redial [soft key]

Not all phones have this function – please request if desired.
 

If multiple calls are on hold, use Scroll to select the desired call and then press Resume [soft key]
 

Pickup calls within a group:

  1. Lift handset
  2. Press [soft key] until you see PickUp [soft key], then press it.
  3. Press Answer [soft key]
     

To mute a call:

  1. Press Mute
  2. To disengage mute press Mute again
     

To put a call on hold:

  1. Press Hold [soft key]
  2. To return to the call, press Resume [soft key]

Depending on configuration these buttons provide access to:

  • Phone lines - the first button will always be your primary extension. Additional lines that you have access to will appear on the button(s) below.
  • Speed dial numbers (speed dial buttons).
  • Web-based services (for example, a Personal Address Book button).
  • Call features (for example, a Privacy button).
     

The buttons illuminate to indicate status as follows:

  • Green, Steady – Active call on the line.
  • Green, Blinking – Call on hold on this line.
  • Orange, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group.
  • Orange, flashing: Incoming call or reverting call.
  • Red, steady: Remote line in use (shared line or Line Status).
  • Red – Line in use by someone else.
  1. During a call, press Transfer [soft key]. This places the call on Hold.
  2. Dial the number (or search for the number in UoP directory or Personal directory and then press dial).
     

To perform supervised call transfer (with introduction):

  1. When the party answers, announce the call.
  2. Press Transfer [soft key] and hang up.
     

To perform blind call transfer (without introduction):

  1. When the phone rings press Transfer [soft key].
  2. Hang up.
     

Note: If you wish to return to the original caller, press Cancel [soft key], then press Resume [soft key] to resume the call.

  1. During a call, press [soft key] until you see Conf [soft key]. This places the call on hold and opens a new line.
  2. Place a call to another party.
  3. When the call connects, press the Conf [soft key] again to add this new person to the call.
  4. This can be repeated up to 6 concurrent callers.
     

Viewing participants in a Conference Call:

  • Press Details [soft key] to display the list of conference participants.

Cisco 7841 phone

To place a call, either:

  • Lift handset and dial the number.
  • Press Line for your extension then dial.
  • Press Speaker then dial.
  • Press New Call [soft key] then dial.
  • Press Redial [soft key] redials the last number.
  • Press a Speed Dial button.
     

To answer a call, either:

  • Speakerphone: Press Answer or Speaker.
  • Lift handset.
     

To end a call either:

  • Hang up handset.
  • Speakerphone: Press Speaker or End Call [soft key].
     

To redial last number dialled:

  • Press Redial [soft key].

If multiple calls are on hold, use Scroll to select the desired call and then Press Resume [soft key].
 

Pickup calls within a group:

  1. Lift handset.
  2. Press  [soft key] until you see PickUp [soft key], then press it.
  3. Press Answer [soft key].
     

To mute a call:

  1. Press Mute.
  2. To disengage mute press Mute again.
     

To put a call on hold:

  1. Press Hold [soft key].
  2. To return to the call, Press Resume [soft key].

Depending on configuration these buttons provide access to:

  • Phone lines - the first button will always be your primary extension. Additional lines that you have access to will appear on the button(s) below.
  • Speed dial numbers (speed dial buttons).
  • Web-based services (for example, a Personal Address Book button).
  • Call features (for example, a Privacy button).
     

The buttons illuminate to indicate status as follows:

  • Green, Steady – Active call on the line.
  • Green, Blinking – Call on hold on this line.
  • Orange, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group.
  • Orange, flashing: Incoming call or reverting call.
  • Red, steady: Remote line in use (shared line or Line Status).
  • Red – Line in use by someone else.
  1. During a call, Press Transfer [soft key]. This places the call on hold.
  2. Dial the number (or search for the number in UoP directory or Personal directory and then press dial).
     

To perform supervised call transfer (with introduction):

  1. When the party answers, announce the call.
  2. Press Transfer [soft key] and hang up.
     

To perform blind call transfer (without introduction):

  1. When the phone rings Press Transfer [soft key].
  2. Hang up.
     

Note: If you wish to return to the original caller, Press End Call [soft key], then Press Resume [soft key] to resume the call.

  1. During a call, press  [soft key] until you see Conf [soft key]. This places the call on hold and opens a new line.
  2. Place a call to another party.
  3. When the call connects, press the Conf [soft key] again to add this new person to the call.
  4. This can be repeated up to 6 concurrent callers.
     

Viewing participants in a Conference Call:

  • Press Conf [soft key] to display the list of conference participants.
  • Press Update [soft key] to refresh the list of participants.
  • If you initiated the conference call and need to remove a participant, use the Scroll button to highlight the name and Press Remove [soft key].

On an incoming call you can Press DND [soft key] which will turn off the ring on the handset.

  • When there is no answer from another IP Phone or the extension is busy, the call back feature can be used before the call is diverted.
  • Press Callback.
  • When the destination phone has been used again, indicating the user may be available to take calls, then a message will appear on the caller’s screen and will be given the option to Dial [soft key] the caller again.

Only applicable for users who have voice mail configured for their extension.

  1. Press the Messages button, follow prompts to setup\check voice mail, Change PIN/PASSWORD from default (12345).
  2. To access voice mail from outside of the University dial 023 9284 8586.
  3. A solid red light on the handset indicates a voice mail is present.

Press Divert [soft key] to divert an incoming call straight to voicemail (only present if you have voicemail).

To forward all calls to another number

  1. Press Fwd All [soft key]. You will hear two beeps.
  2. Dial the number you want to forward all your calls.

 

To cancel call forwarding press Fwd All [soft key]

  • Press the Directories button.
  • Use the Scroll key to highlight the desired call history option: Missed Calls, Received Calls or Placed Calls.
  • To speed dial a number, use the Scroll key to highlight the desired number and press Dial.

Making calls from the University Directory

  • Press the Directories button.
  • Use the Scroll key to select University Directory.
  • Use the Scroll key to select the search option: First Name, Last Name, Number.
  • Use the letter representation on the dialing pad to enter a name or number.
  • Press Search [soft key] to display the results.
  • Press Dial [soft key] to speed dial a number from the University Directory.

You can add and remove your favourite numbers:

  • Press the Menu button and select Directories.
  • Use the Scroll key to select Personal Directory.
  • Prompted to type in User id (Network Login) and PIN (12345).
  • Personal Address Book - search engine.
  • Press submit > add new > add names > phones > add numbers.
     

You can search for a particular entry via the search engine, find and dial.

To adjust the ringer volume:

  • Press Volume or + while the handset is in its cradle.
     

To adjust the handset volume:

  • During the call, Press Volume – or +. Press Save [soft key] to apply the new volume level to future calls.

Cisco 7911 phone

To place a call, either:

  • Lift handset and dial the number.
  • Press New Call [soft key] then dial.
  • Enter number with phone on hook then lift handset or press Dial [soft key].

 

To answer a call, either:

  • Lift handset.

To end a call either:

  • Hang up handset.
  • Press End Call [soft key].

 

To redial last number dialled:

  • Press Redial [soft key].

If multiple calls are on hold, use Scroll to select the desired call and then Press Hold.

 

Pickup calls within a group:

  1. Lift handset.
  2. Press More [soft key] until you see PickUp [soft key], then press it.
  3. Press Answer [soft key].

For missed, received, placed history, directories and University Directory.

  1. Press Menu, and then select Directories.
  2. Select University Directory.
  3. Use Scroll button to move between the fields to enter search criteria.
  4. Press Dial to speed dial a selected number.

To forward all calls to another number

  1. Press Fwd All [soft key]. You will hear two beeps.
  2. Dial the number to which you want to forward all your calls. The screen will display a message confirming the number or extension to which your calls are being forwarded.

 

To cancel call forwarding:

  • Press Fwd All [soft key].
  • Press the Directories button.
  • Use the Scroll key to highlight the desired call history option: Missed Calls, Received Calls or Placed Calls.
  • To speed dial a number, use the Scroll key to highlight the desired number and press Dial.

 

Note: You might need to use EditDial soft keys to add digits to the front of the number. For example you might need an international code or an outside line i.e. 9.

  1. During a call, pressmore [soft key] until you see Conf [soft key]. This places the call on hold and opens a new line.
  2. Place a call to another party.
  3. When the call connects, press the Conf [soft key] again to add this new person to the call.
  4. This can be repeated up to 6 concurrent callers, internal and external.

 

Viewing participants in a Conference Call:

  • Press ConfList [soft key] to display the list of conference participants.
  • Press Update [soft key] to refresh the list of participants.
  • If you initiated the conference call and need to remove a participant, use the Scroll button to highlight the name and press Remove [soft key].

On an incoming call you can Press DND [soft key] which will turn off the ring and flash on the handset. Remember to turn DND off.

  • Press More [soft key] until you see DND [soft key] and press it.

To adjust the ringer volume:

  • Press Volume  or  while the handset is in its cradle.

 

To adjust the handset volume:

  • During the call, Press Volume – or +. Press Save [soft key] to apply the new volume level to future calls.
  • When there is no answer from another IP Phone or the extension is busy, the call back feature can be used before the call is diverted.
  • Press Callback.
  • When the destination phone has been used again, indicating the user may be available to take calls, then a message will appear on the caller’s screen and will be given the option to Dial [soft key] the caller again.

Only applicable for users who have voice mail configured for their extension.

  1. Press the Messages (soft key \ via menu button), follow prompts to setup \ check voice mail, change PIN/PASSWORD from default (12345).
  2. To access voice mail from outside of the University dial 023 9284 8586.
  3. A solid red light on the handset indicates a voice mail is present.
  4. Access old voice mail by dialing 7500, check and clear voice mails.

 

Immediate divert

Press i-divert [soft key] to divert an incoming call straight to voicemail (only present if you have voicemail).

Making calls from the University Directory

  • Press the Menu button and select Directories.
  • Use the Scroll key to select University Directory.
  • Use the Scroll key to select the search option: First Name, Last Name, Number.
  • Use the letter representation on the dialing pad to enter a name or number.
  • Press Search [soft key] to display the results.
  • Press Dial [soft key] to speed dial a number from the University Directory.

You can add and remove your favourite numbers:

  • Press the Menu button and select Directories.
  • Use the Scroll key to select Personal Directory.
  • Prompted to type in User id (Network Login) and PIN (12345).
  • Personal Address Book  search engine.
  • Press submit  add new  add names  phones  add numbers.
  • You can search for a particular entry via the search engine, find and dial.