Webex is an application that allows you to make and receive telephone calls over the internet using your computer or mobile device, without needing a physical telephone handset.

You can also use Webex to send instant messages, join meetings and manage your contacts, and is available on Windows, macOS, Android and iOS devices.

Request access

You will need to request access before you can use Webex with the University's telephone service. You can request access for yourself or on behalf of another member of staff. For each person, you will need to provide:

  • University username.

  • Device type (Windows, macOS, Android or iOS). You can request access for more than one device type.

  • Confirmation that they appear in the Online Staff Directory.

Request Webex for yourself or another member of staff

We also recommend setting up your voicemail so callers can leave a message when you are unavailable.

Headsets

We recommend using a headset with a built-in microphone when making calls through Webex.

A headset can help improve sound quality, reduce background noise and maintain confidentiality when discussing sensitive information. You can use a compatible personal headset, including USB or Bluetooth headsets.

 

Things to be aware of

  • Multiple devices: Webex can be installed on more than one device. However, you should only use one device type at a time and sign out of other devices when they are not in use.

  • Mobile data: If you use Webex on a mobile device without connecting to Wi-Fi, mobile data charges may apply.

 

Install Webex

You can install Webex on your computer or mobile device. The installation process will depend on which device you are using.

Expand the relevant section below for instructions.

University-managed Windows 11 devices use Company Portal to install applications. This replaces Software Centre, which was used on previous Windows devices.

  1. Open Company Portal using the shortcut on your desktop or search for it using the Windows Start menu.

  2. Search for Webex from the search bar at the top of the page.

  3. Select the Webex result that appears, then select the Install button.

  4. Once installation is complete, open Webex from the Windows Start menu.

For more information about installing applications, visit Working with Windows 11.

You can download and install Webex directly from Cisco on a compatible Mac. The version you'll need will depend on whether your Mac uses an Intel processor or Apple silicon (M chip).

  1. Open a web browser and go to the Webex downloads page.
  2. Scroll down to the Other download options section.
  3. Under Other operating systems, select the Download Options dropdown.
  4. Choose the appropriate macOS download for your device:
    • macOS (Intel chip): for Macs with an Intel processor.
    • macOS (Apple M1 chip): for Macs with Apple silicon, including M1 and newer chips.
  5. Once downloaded, follow the on-screen instructions to install Webex..
  6. Once installed, open Webex from your Applications folder.

 

Not sure which version to download?

  1. Select the Apple menu, then choose About This Mac.
  2. Check the information displayed:
    • If you see Chip followed by an Apple chip name, choose macOS (Apple M1 chip).
    • If you see Processor followed by an Intel processor name, choose macOS (Intel chip).

You can install Webex on a compatible iPhone or iPad using the App Store.

  1. Open the App Store on your device, and search for Webex.

  2. Find the Webex application from Cisco.

  3. Select Get to download and install the app.

You can install Webex on a compatible Android device using the Google Play Store.

  1. Open the Google Play Store on your device, and search for Webex.

  2. Find the Webex application from Cisco.

  3. Select Install.

Important: If you want to make University telephone calls, install the main Webex application rather than the separate Webex Meetings application.

 

Sign in to Webex

Once you've installed Webex on your device, you'll need to sign in using your University account. Follow the steps below to sign in and get started.

  1. Open Webex on your computer or mobile device.

  2. Select Sign in, if prompted.

  3. Enter your University staff email address and select Next.

  4. If redirected to the University sign-in page, enter your University credentials.

  5. Complete any additional authentication steps if prompted.

Once signed in, the Webex application will open.

 

Not finding what you're looking for?

If you're having trouble with Webex or need further assistance, our IT Service Desk is here to help. You can contact the team for support with installation, signing in or any technical issues you may experience.

Contact IT Support

Enable University alerts

Turn on notifications for critical updates like closures, safety alerts, and urgent service disruptions.