Article - Voicemail

This article contains information for University staff only.

Request a voicemail mailbox

To request voicemail, fill in the request form below. You will need to provide your name and the extension number you would like voicemail activated on (normally your extension number). You can also specify whether you would like an automatic 6 ring divert set up.

Voicemail request form

Accessing Voicemail

Only applicable for users who have voice mail configured for their extension.

• Press Messages (soft key via menu button), follow prompts to setup and check voice mail then change the PIN/PASSWORD from the default 12345.
• A solid red light on the handset indicates a voice mail is present.
• To access voice mail from outside of the University dial 023 9284 8586.
• Press *
• Enter your extension and when requested enter your pin.

Hunt groups

If you are member of a hunt group, you should not set voicemail up on your personal extension as it can stop calls being routed correctly if it has been activated and you are not logged out of the hunt group.