Self-Service

 

Visit the IT self-service portal to submit a request or report any technical issues you’re experiencing.

⚡  Quick and easy

🕐 Always available

 

Best for:
- Non-urgent queries
- Completing standard forms

 

 

✖️ If you cannot login to access self-service with your
      University credentials - click here

Chat    ?

 

Chat with us online:

🤖 Chatbot: 24/7 : Instant

👨‍💻 Service Desk: Mon-Fri 8am - 5pm (4pm Fri) :  2-10 mins wait

 

Best for:

- Questions / Instructions
- Remote Support (Service Desk only)

In person (students only)

 

👨‍💻 For in person-support visit our IT Helpers in: 

  • Library

Available during the following hours:

Term-Time: 08:00 - 23:00 Mon - Fri and 9:00 - 21:00 Sat/Sun
Vacation: 10:00 - 16:00 core hours, please see here for details

Best for:

- Hands-on support
- Mobile device queries

Call    ☏

 

👨‍💻 Call the IT Service Desk on 02392 84 7777

Full support (Service Desk) : Mon-Fri 8am - 5pm (4pm Fri) 

5-20 mins wait

 

Best for:

- Urgent issues
- Complex issues

Student IT Help Advisers

IT Help Advisers can be found during building opening hours, seven days a week in the Library. IT Help Advisers are on hand to give students support and advice on a wide range of university IT issues, including:

  • Connecting to the university wireless network
  • IS open access areas and shared teaching spaces
  • Using your university computer account
  • Email
  • Papercut printing
  • Basic virus removal guidance
  • University-related IT service
  • Advice on how to obtain local discounted repairs to damaged hardware or corrupted operating systems