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Self-Service
Visit the IT self-service portal to submit a request or report any technical issues you’re experiencing.
⚡ Quick and easy
🕐 Always available
Best for:
- Non-urgent queries
- Completing standard forms
✖️ If you cannot login to access self-service with your
University credentials - click here
Chat ?
Chat with us online:
🤖 Chatbot: 24/7 : Instant
👨💻 Service Desk: Mon-Fri 8am - 5pm (4pm Fri) : 2-10 mins wait
Best for:
- Questions / Instructions
- Remote Support (Service Desk only)
In person (students only)
👨💻 For in person-support visit our IT Helpers in:
- Library
Available during the following hours:
Term-Time: 08:00 - 23:00 Mon - Fri and 9:00 - 21:00 Sat/Sun
Vacation: 10:00 - 16:00 core hours, please see here for details
Best for:
- Hands-on support
- Mobile device queries
Call ☏
👨💻 Call the IT Service Desk on 02392 84 7777
Full support (Service Desk) : Mon-Fri 8am - 5pm (4pm Fri)
5-20 mins wait
Best for:
- Urgent issues
- Complex issues
Student IT Help Advisers
Student IT Help Advisers are available in the Library to support students with common University IT queries. They can help with things like Wi-Fi, University accounts, email, printing, shared computers and general IT guidance.
They are a good first point of contact if you need in-person help or are not sure where to start. If they cannot resolve your issue at the desk, they will explain what happens next and help direct your query to the right support team. You can find more information from the Student IT Help Advisers page.
Enable University alerts
Turn on notifications for critical updates like closures, safety alerts, and urgent service disruptions.