This article is aimed at Business Owners and Service Delivery Managers to complete the required steps for submitting an Information Services Enhancement Request (SER). There is a separate article containing more detailed information about Information Services Enhancement requests and the associated process, please see here.


Overview of the process

Note: Only business owners or delegated colleagues will have access to the business owner request form.

Fill out the self-service form below:

Buisness owner request form

The form will then be assigned to the relevant Service Delivery Manager who will either accept a completed Service Enhancement Specification (SES) document or compile one with the Business Owner. The completed SES document is submitted to the relevant Development team by the Service Delivery Manager using Service Manager.

All queries should be directed to your Service Delivery Manager.


Benefits of the process

Detailed specification are required for a new or enhanced service to:

  • Ensures all involved have a good understanding of requirements in terms of the new or changed business process.
  • Ensures upfront agreement of test and go live dates.
  • Understand if other departments needs to be involved and co-ordinate this from early on.
  • Assure that the University requirements have been thought about in detail and have an agreed route via which to raise any concerns over the initial request.
  • Help avoid the scope of the initial request evolving into a much longer and more complex development.
  • Help combine and/or prioritise work from different University departments with similar requirements or go live dates.



For help regarding this article contact IT Support.