Cisco telephone 7821


To place a call, either:

  • Lift handset and dial the number.
  • Press Line, for your extension, then dial.
  • Press Speaker, then dial
  • Press NewCall [soft key], then dial
  • Press Redial [soft key], redials the last number
  • Press a Speed Dial button

To answer a call, either:

  • Lift handset
  • Speakerphone: Press Answer or Speaker

To end a call either:

  • Hang up handset
  • Speakerphone: Press Speaker or End Call [soft key]

To redial last number dialled:

  • Press Redial [soft key]


Not all phones have this function – please request if desired.

If multiple calls are on hold, use Scroll to select the desired call and then press Resume [soft key]

Pickup calls within a group:

  1. Lift handset
  2. Press ··· [soft key] until you see PickUp [soft key], then press it.
  3. Press Answer [soft key]

To mute a call:

  1. Press Mute
  2. To disengage mute press Mute again

To put a call on hold:

  1. Press Hold [soft key]
  2. To return to the call, press Resume [soft key]

Depending on configuration these buttons provide access to:

  • Phone lines - the first button will always be your primary extension. Additional lines that you have access to will appear on the button(s) below.
  • Speed dial numbers (speed dial buttons).
  • Web-based services (for example, a Personal Address Book button).
  • Call features (for example, a Privacy button).

The buttons illuminate to indicate status as follows:

  • Green, Steady – Active call on the line.
  • Green, Blinking – Call on hold on this line.
  • Orange, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group.
  • Orange, flashing: Incoming call or reverting call.
  • Red, steady: Remote line in use (shared line or Line Status).
  • Red – Line in use by someone else.
  1. During a call, press Transfer [soft key]. This places the call on Hold.
  2. Dial the number (or search for the number in UoP directory or Personal directory and then press dial).

To perform supervised call transfer (with introduction):

  1. When the party answers, announce the call.
  2. Press Transfer [soft key] and hang up.

To perform blind call transfer (without introduction):

  1. When the phone rings press Transfer [soft key].
  2. Hang up.

Note: If you wish to return to the original caller, press Cancel [soft key], then press Resume [soft key] to resume the call.

  1. During a call, press ··· [soft key] until you see Conf [soft key]. This places the call on hold and opens a new line.
  2. Place a call to another party.
  3. When the call connects, press the Conf [soft key] again to add this new person to the call.
  4. This can be repeated up to 6 concurrent callers.

Viewing participants in a Conference Call:

  • Press Details [soft key] to display the list of conference participants.


For help regarding this article contact IT Support.