This article contains information for University staff only.

If you are unable to resolve your issue using the troubleshooting guide, please contact the IS Service Desk to report faults or request support:

Note: in some instances restarting the panel may resolve the problem


Problem Solution
The electric screen will not come down
  • Check the control panel is on
  • Where appropriate, ensure the [Source] or [Screen Down] button has been selected
  • Check if it is a manual screen which needs to be pulled down
  • Check if it is an electric screen controlled by a switch on the wall



Problem Solution
The projector does not work
  • Check the control panel is on and has warmed up (you may need to wait a minute)
  • Check the projector has a green light indicating it is powered
  • Check you have selected the correct source
A lamp or filter warning message has appeared on screen
  • The message should disappear shortly, if it does not contact the IS Service Desk



Problem Solution
The PC does not work
  • Check the light on the PC indicates it is powered
The PC displays an LDAP error when trying to log in
  • A re-boot of the PC may clear the problem
The PC/laptop image is not projected
  • Check the correct source is selected
  • If trying to display the PC, ensure that there is not a laptop already connected to the system
  • If trying to display laptop, check the laptop is set to display a dual image. The command for this varies between models but is generally one of the function keys.
No sound from the PC
  • Check the sound on the control panel has not been set to 'Mute' or low, e.g. '0'
  • Check the audio icon has not been muted
    • If muted a 'no entry' sign will be displayed next to the microphone icon in the system tray (usually in the bottom right hand side of the screen). Click on the icon to de-select the Mute option
  • Check there are no headphones plugged into the pc



Problem Solution
The Wolfvision unit has gone to sleep:
  • Press and hold the 'Power' button for 4 seconds to reactivate the unit.
  • The Wolfvision units automatically turn on/off as the arm is raised/lowered.
No image appears (for Samsung visualisers):
  • Check the correct source is selected
    • In some rooms the 'INT/EXT' button is used to switch between a laptop and the visualiser
  • Check if the lens cap has been removed
  • Check the power green light is illuminated?
    • Turn on the panel power
  • Ensure the correct lamp illumination is selected, e.g. cycle through the settings to check
  • Check there is a cable connected to the 'output' located at the back of the visualiser
The image is out of focus
  • If available, use the [AF] button to autofocus
  • If available, use the [+] and [-] buttons to focus


DVD/Bluray players

Problem Solution
The DVD/Bluray does not work
  • Check the panel is powered on and the correct source is selected
  • Check the 'Unit Powered' is on
There is no sound from the DVD
  • Check the volume control has been appropriately adjusted



Problem Solution
The lighting levels will not adjust
  • Select the lighting button on the control panel before trying to adjust the levels
  • Check if the standard lighting switches on the wall can be used to override the panel

Note: only in few rooms are the lighting levels operated by the control panels



Problem Solution
The desk microphone is not working
  • Check the panel is switched on
  • Check the microphone is not switched to 'mute'
  • If present, twist the ring near the bottom of the microphone

Note: some of the microphones are only active for the users of the hearing loops

For help regarding this article contact IT Support.