This article provides information regarding the differences between appeals and complaints.

Appeals may be made against the decision of a Unit Assessment Board, Board of Examiners or of Extenuating Circumstances Officers. There are a limited number of grounds on which appeals can be made. These are outlined in the appeals section of the University Examination and Assessment Regulations.

Complaints on the other hand may be made about any aspect of a student's course, or the services or facilities provided by the University. The grounds for making a complaint are not as limited as those for appeals, however, you should clearly state your grounds for complaint when writing to the Complaints Team.