This article provides information regarding accessing the Library’s support via online chat.

The Online Chat service is normally locally staffed between 9am and 5pm Monday to Friday (excluding bank holidays). We also provide an out-of-hours service via other libraries around the world during evenings, weekends and bank holidays. Please note: Your online chat session may be monitored and stored for training and quality purposes.

To chat to us online 24/7 visit the Library website.

Other ways you can get help include :

  • Phone the enquiries team on +44 (0)23 9284 3228

  • Use our online enquiry form

  • Email