Connect to the VPN on your Linux device
PC Availability and IT Support
In order to sign into the VPN you will now need to use multi-factor authentication (MFA) using a Time-based One Time Password (TOTP) each time you log in. This involves being sent a code via a secure method to ensure that only you are able to sign in using your login details. These passwords are only usable for a limited time and you will probably be familiar with this method when signing into your bank or other websites.
You will be prompted for a code when signing in and by default your MFA code will be sent to your personal email address you provided us with when you registered. If you have any trouble with this please contact the service desk.
Once your device is connected to the VPN you'll be able to access internal University resources via SSH, or access the intranet in the same way as though you were on campus.
NB: It is assumed that you are familiar with using the command-line in order to set up the VPN. If you are installing GlobalProtect VPN and you are not logged in as a superuser (root), then you will need to prefix these commands with sudo. If you are using a university issued linux device, and do not have sudo access, please log a request with the Service Desk for further assistance.
When installing you may notice your OS asks for additional packages to be installed. Without these, your installation won’t work.
Eg. ubuntu 20.04 asks to install libqt5webkit5
Install the packages requested and try running the installation again
apt install libqt5webkit5
1. Download the GlobalProtect VPN archive
2. Open a terminal and untar the archive file.
tar -xzfv PanGPLinux-5.2.6-c18.tgz
This archive file supports both CentOS/RedHat and Ubuntu/Debian Linux operating systems (and some other platforms). The archive file contains the following files:
3. Select the file relevant to your Linux OS distribution and install.
apt-get install -f (The -f flag here attempts to fix missing and/or broken packages, which we have found when testing may sometimes be necessary).
dpkg -i GlobalProtect_UI_deb-184.108.40.206-18.deb
yum localinstall GlobalProtect_UI_rpm-220.127.116.11-18.rpm
4. Once installed a small icon will appear in the top menu bar, and a ‘Welcome to GlobalProtect’ form will appear asking to enter the Portal address for connection. Enter the relevant vpn address for your account:
5. Click Connect
6. Enter your username in the browser window asking you to sign in eg. up1234567 / bloggsj
7. You will be asked to enter a TOTP code. Type in this code and click Next.
NB. For students your TOTP code will be sent by default to the email address you provided when you registered with the University.
For staff your TOTP code will be sent by default to the mobile number you provided when you completed the VPN request form.
You can set up alternative authentication methods see: https://articlehub.port.ac.uk/portal/articles/2669
Your device will now be connected to the VPN. You can confirm that you have connected successfully from the globe icon in the menu bar. (This does not appear by default in Ubuntu). The next time you connect, the authentication screen will open with your default browser. There may be additional checks to allow the browser to work with the VPN. Please accept/allow these browser requests. If the connection appears to be slow, select the 'click here' link in the 'Authentication Complete' browser notification.
NB: There is a known error with the Firefox browser. See the notes section for further information on how to set up Google Chrome as an alternative default browser.
Making your default browser google-chrome (Firefox browser known error)
There is a known error with Firefox. The workaround is to install and use an alternative browser. eg. Google Chrome.
1. Install google-chrome according to the relevant Linux OS distribution
dpkg -i google-chrome-stable_current_amd64.deb
yum localinstall google-chrome-stable_current_x86_64.rpm
NB: If you install google-chrome as a superuser (root), then to use the application, you will need to ensure the following is added into the config file. This is not necessary to do if you are not a superuser.
find the line at the bottom of the file
exec -a “$0” “$HERE/chrome” “$@”
append that line with:
2. Select google-chrome as the default browser.
Settings > Default Applications > Web > Google Chrome
Settings > Details > Default Applications > Web > Google Chrome
Once installed, and selected as the default browser, you will need to tell GlobalProtect to use it, otherwise it will continue to try to use Firefox.
3. Edit the xml file. You will need to use nano to do this, as gedit and vim may pick up errors in the syntax
4. Add the line under the <Settings> section
5. Save the file
[CTRL+X], [y], [ENTER]
6. Reboot your PC
7. Relaunch GlobalProtect. If this does not re-launch automatically, then you can type the following command into a terminal window.
Add a GlobalProtect shortcut icon to your desktop for quick access (Ubuntu users)
Ubuntu does not show the globe icon in the top right corner of your screen, and therefore you may wish to have a shortcut icon on your desktop to enable you to launch the VPN quickly.
1. Copy the icon to your desktop (in this case we are using up668466 user’s desktop, but substitute the path for your own desktop location).
cp /opt/paloaltonetworks/globalprotect/gp.desktop /home/up668466/Desktop
You may need to change the ownership and group to allow it to launch the application
chown up668466.up668466 gp.desktop
2. Edit the newly copied gp.desktop file
3. Make sure to change the Exec line to
Exec=/usr/bin/globalprotect launch-ui %usudo
4. Add in the following line to show the GP globe icon on the desktop
5. Save and close the file
6. Right-click on the desktop icon and select Allow Launching
7. Double-click the icon to launch GlobalProtect VPN
NB: If the icon launches in a text editor when double clicking, you will need to associate it with the GlobalProtect application. Right-click and Open with another application and select GlobalProtect, or if this does not work Right click, Show in Files, Right click on the icon, Open with other application, select GlobalProtect.
You can watch a video demonstration of these instructions below
Ubuntu Script install
Ubuntu users can download this script to automatically install as show in the video below:
Ubuntu VPN script
You will need to make the script executable. Change directory to your downloads directory.